Returns and reprints.

Custom paper and personalised products

Custom wrapping paper and tailored print goods are made to your specifications and move to print only after full payment and explicit digital proof approval.

Once production has commenced following proof approval, custom orders cannot be cancelled, refunded, or returned for change of mind. We do not offer refunds or complimentary reprints for customer-approved errors, including typos, incorrect dates, low-resolution uploads, or color choices confirmed during proofing.

Ready-made and non-custom goods

For standard, non-customised stock items, you may request a return or exchange within 7 calendar days of delivery.

To be eligible, the item must be unused, unopened, in its original packaging, and in the same re-sellable condition as received. Sale items, clearance stock, and digital gift cards are non-refundable.

Manufacturing defects and courier damage

If your order contains a clear manufacturing fault, printing defect, or materially differs from your approved digital proof because of our error, email hello@fableandfold.co.za within 7 calendar days of delivery with photos of the issue. Validated print errors made by Fable & Fold will be reprinted and replaced at our cost.

Fable & Fold is not liable for damage, tearing, crushing, or loss caused by third-party courier handling. Because transit risk transfers upon dispatch, we cannot issue refunds, credits, or free reprints for orders damaged by the courier.

Order cancellations

Custom orders cancelled before proof generation or production setup will receive a refund minus a 5% administrative fee plus any non-refundable payment gateway processing fees charged by our payment provider, such as PayFast, Yoco, Ozow, or card processors.

Custom orders cancelled after proof approval or once printing has started are 100% non-refundable.

Return shipping procedures

Please do not return any items without contacting us first for written approval and return shipping instructions.

For validated print errors made by Fable & Fold, we will arrange and cover courier pickup. For change-of-mind returns on eligible ready-made goods, the customer is responsible for return shipping costs. Return shipping costs are non-refundable.

How to get help

Email hello@fableandfold.co.za with your order number, or send us a WhatsApp message.