Terms for thoughtful paper.

Custom artwork, content, and proofing

We accept PDF, PNG, JPG, and AI files up to 50MB. Artwork should be at least 300 DPI at actual size, include 3mm bleed, and have all fonts outlined or embedded. CMYK color mode is preferred. RGB or Pantone files will be converted to CMYK, which may cause minor color shifts in the physical print.

We issue a digital proof for every custom order. The customer is solely responsible for reviewing spelling, names, dates, colors, dimensions, and visual layout before approval.

Production begins only after full payment has cleared and written digital proof approval is received. Once a proof is approved, Fable & Fold is not responsible for errors present in the original artwork or approved proof.

We may decline or cancel artwork that we deem offensive, defamatory, unlawful, hate speech, explicit, or containing nudity or pornography. Orders cancelled for content restrictions before printing will be refunded minus payment gateway processing and administrative fees.

By submitting artwork, logos, photos, or designs, you confirm that you own the rights or hold the proper licences to use and reproduce the content. You agree to indemnify Fable & Fold against claims arising from your submitted artwork.

Quotes, pricing, and payments

Custom quotes are valid for 48 hours from the date of issue. Full payment is required upfront upon order placement or quote acceptance before design proofing, file setup, or production commences. We do not accept split payments or deposits.

All prices include VAT where applicable. Delivery fees are calculated separately at checkout or confirmed in custom quotes. Prices may change without prior notice, but changes will not affect orders that have already been confirmed and paid for.

Turnaround, delivery, and courier risk

Standard production time is 3 to 5 business days starting from the business day after full payment clearance and digital proof approval.

Orders are packaged carefully and dispatched through third-party courier services. Risk of loss, transit damage, rough handling, or courier negligence passes to the customer once the package is handed to the courier. Fable & Fold is not responsible for items lost, stolen, delayed, or physically damaged in transit by third-party couriers.

Please inspect packages on delivery and lodge claims directly with the courier service if transit damage occurs.

Online store and general conditions

We make every effort to display product colors accurately, but printed colors may vary slightly from on-screen displays due to monitor calibration, device screens, and paper substrate absorption.

We reserve the right to decline any order or service request at our sole discretion. You may not use our products or website for any illegal or unauthorised purpose, or transmit destructive code, malware, or viruses.

Liability and warranties

All products and services are provided "as is" and "as available." To the maximum extent permitted by South African law, Fable & Fold shall not be held liable for indirect, incidental, punitive, or consequential damages, including lost revenue, missed deadlines, or wasted event expenses, arising from courier delays, third-party shipping errors, or client artwork mistakes.

Our total monetary liability for any claim arising from a defective product shall never exceed the purchase price paid for that specific order.

Governing law

These Terms of Service and any separate agreements for services provided by Fable & Fold are governed by the laws of the Republic of South Africa.

Contact

Questions about these Terms of Service should be sent to hello@fableandfold.co.za or via WhatsApp through our website contact link.